Just thought this article was neat because it had so many examples of performance metrics that are unique to the airline industry. It shows how important it is to analyze your performance in a reliable, consistant, and meaningful way.
Examples: Revenue passenger miles, load factor
John Partridge. "Air Canada, WestJet post record load factors." reportonbusiness.com (January 7, 2009). http://business.theglobeandmail.com/servlet/story/RTGAM.20090107.waircan0107/BNStory/Business/?page=rss&id=RTGAM.20090107.waircan0107
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